Reset Font to Default Medium Font Larger Font

Retailer Account Information

Retailer Account Information

To review helpful information from retailers about how to access your e-book account and purchase history, please select the retailer's name from the list below.

Barnes & Noble

1.    What should I do if I have not received my credit? 
If you do not show a credit was issued to your account and believe you purchased eBooks that would qualify for these settlements you should submit a research request to B&N detailing your questions at:  http://www.barnesandnoble.com/ebook-settlement/email.  A Barnes & Noble customer service representative will research and respond to your inquiry.  

2. How can I review my eligible E-book purchases and payment amount?
Please clikc on the below link which allows you to review your eligible E-books and per book credit amount you received from the Settlements.  You will need to enter the Settlement ID Number from the credit email or postcard check you received and enter your Zip code to access and review this information.
ebook Title Lookup

3.    Does my credit expire?
Yes, your credit will expire if you do not make a purchase using part or all of your credit before April 1, 2015. Customers must activate their credit by making a purchase using part or all of the credit shown on their account prior to the April 1, 2015 expiration.  Customers who have made a purchase prior to the expiration date using part of your credit will keep any unused credits in your account and they will not expire.

4.    What can I use my credit for?
You can use the credit to buy from the great selection of products available through Barnes &Noble, including eBooks on your NOOK and via the NOOK Reading app, print books and eBooks online at BN.com and in Barnes & Noble retail stores.

5.    Is this credit for all of my eligible eBook retailer account purchases?
Barnes & Noble is issuing credits only for BN customer purchases. If you have Qualifying eBook purchases made through other retailers, please consult with the other retailer(s) if necessary. 

6.  I received two settlement notices: one in 2012 and another in 2013 each with a new settlement id number (SID), does this mean I have two accounts and should received two credits?
You should expect to receive only one credit if you only have one account with B&N. New settlement ID numbers were issued to eligible customers for the 2012 and 2013 notices sent.

7.   Can I transfer my credit to another person?
No, your credit is non-transferrable.

8.   When I make a purchase with my credit, how will I know it is being used?
Your eBook settlement credit will be used first, before all other existing gift cards in your Barnes & Noble and NOOK account. You can see that a payment has been deducted from your credit on the Purchase Confirmation Email.

9.    What if I disagree with my credit amount?  
If you feel that you did make qualifying electronic book purchases during the class period and would like to have this researched further you should contact Barnes & Noble at http://www.barnesandnoble.com/ebook-settlement/email.

10.   How can I as the executor/beneficiary of an estate access an account credit (Deceased Party)?
Please contact Barnes & Noble customer service at http://www.barnesandnoble.com/ebook-settlement/email.

11.   I submitted a check request and received notice that an account credit was issued.  What can I do to receive a check?
At this time we are not able to change how your credit was issued.  Barnes & Noble completed research to validate all of the check requests submitted but were not always able to link the Settlement ID Number entered on the request to a valid Barnes & Noble and NOOK account.  Due to the risk of issuing incorrect customer credits it was decided in these instances to issue credit to the customer‘s Barnes & Noble and NOOK account.  We apologize for any inconvenience this may cause and hope you will be able to use your account credit and enjoy the wide variety of eBook or print books available

12.   I closed my account how can I receive my credit?
If you no longer have access to your account please contact Barnes & Noble customer service at http://www.barnesandnoble.com/ebook-settlement/email.

13.   When will I receive my check from these settlements?
Postcard checks were mailed to customers who received the 2013 Settlements notice and Settlement ID and requested a valid check request on March 27, 2014. Postcard checks will be issued directly from the Claims Administrator and will not come from Barnes & Noble.

14.   Is there an easy way to tell which of my purchases were for electronic books rather than hardback books?
You can log into your Barnes & Noble and NOOK account and click on “Manage Account”, then scroll to “Digital Content” and under “Digital Content “ you will see NOOK Library and Book which lists any eBooks purchased.

Hardback books purchased through Barnes & Noble are listed under the Order Number in the customer’s account.

15.   I submitted two check requests one in 2012 and another in 2013 both with different customer Settlement ID Numbers. Why didn’t I receive two checks?
Barnes & Noble issued different settlement ID numbers to eligible customers for the 2012 and 2013 settlements. If you only had one account with B&N only one check will be issued. The 2013 SETTLEMENT ID NUMBER will be used to validate your account. Please direct questions regarding check requests and the postcard check distribution to the Claims Administrator at 1-866-621-4153 or by email at info@EbooksAGSettlements.com.

16.   How can I review my E-book purchase history?
Click on the “Order Status” link at the top right corner of any page on the www.bn.com website com.
Sign in or enter your password as prompted to view the last 18 months of your order history.

To learn more about your order history, please contact customer service at: http://www.barnesandnoble.com/ebook-settlement/email.

17.    How can I access my BN.com account?
Click on the “Sign in” link at the top of any page on the www.bn.com website
Input your email address and password.

18.    How can I reset my password for my account?
Please go to the Account page by clicking on the "My Account" link at the top right corner of any page on the www.bn.com website. If you are not already signed in, you will be prompted to do so.

In the “Account Settings, Personal Information” section, click "Change Your Name, Email, or Password" and follow the prompts to change your password within your account profile.

Once you have updated your profile, click "Save Changes."

If you forgot your password, click on the “Sign in” link at the top of any page on www.bn.com, then click on the “Forgot Your Password” link next to the Password field. 
Follow the prompts to change your password. 

19.  My email address has changed and I cannot access my account.  What can I do to resolve this?
Please go to the Account page by clicking on the "My Account" link at the top right corner of any page on the www.bn.com website. If you are not already signed in, you will be prompted to do so.
In the “Account Settings, Personal Information” section, click "Change Your Name, Email, or Password" and follow the prompts to change your email address. 

Once you have updated your profile, click "Save Changes." 

20.   Who can I contact if I am having problems with my account?
Please visit www.bn.com where you will find answers to many questions in the FAQ and help sections as well as contact information for general customer service.

For question about the settlement, please contact Barnes & Noble customer service at: 
http://www.barnesandnoble.com/ebook-settlement/email

21.   Can you provide me with customer support contact information for Barnes & Noble?
Please visit www.bn.com where you will find answers to many questions in the FAQ and help sections as well as contact information for general customer service. 

For question about the settlement, please contact Barnes & Noble customer service at: 
http://www.barnesandnoble.com/ebook-settlement/email

22.   Where can I find the Settlement ID Number on the notice I received?
Your unique Settlement ID Number is embedded in the credit emails you received from BN.com or on the postcard check stubb you received with your check. 

Google

1.      I lost my postcard check.  Can I request a new check be mailed?
Yes, you must contact the Claims Administrator at 1-866-621-4153 to request a new check be mailed.

2.      I have not received a payment.  What should I do?
If you submitted a timely claim form and believe you purchased eligible eBooks for this settlement you should contact the Claims Administrator at 1-866-621-4153 to request a new check mailed.

3.      The person who was issued a postcard check is deceased; can this check be re-issued?
You must contact the Claims Administrator at 1-866-621-4153 to request the check re-issued. You will need to return the check voided to the Claims Administrator along with any required documentation to support the payee name change.

4.      Will the postcard checks expire?
Yes, postcard checks will expire on April 1, 2015, if not cashed.

5.       How can I access my account?
To access your Google Play / Google Books account, please visit http://play.google.com/books on the web. You will have to sign in with the same Google account that you used to purchase your eBooks (most likely the one that your email from Google about the settlement was sent to). On an Android device, or on an iPad, iPhone or iPod touch, you can view all your books in the Google Play Books app after you’ve signed in with the same Google account that you used to purchase your eBooks.

6.      How can I reset my password for my account?
If you have forgotten your password to your Google account, you can reset it by going to http://www.google.com/support/accounts/bin/answer.py?answer=48598.

7.      My email address has changed and I cannot access my account.  What can I do to resolve this?
If you need help logging in to your Google account, please go to http://www.google.com/support/accounts/bin/answer.py?answer=48598 and follow the prompts to recover your account.

8.      How can I review my E-book purchase history?
To view all the books you've purchased or downloaded from Google Play / Google Books, you can visit the My Orders page (http://play.google.com/store/account) on the web. On an Android device, or on an iPad, iPhone or iPod touch, you can view all your books in the Google Play Books app. Alternately, you can also view your purchase history by signing in to your Google Wallet account at wallet.google.com/manage.

9.      Who can I contact if I am having problems with my account?
Please contact Google Play Customer Support if you are having problems with your account: http://support.google.com/mobile/?p=books_contact

10.      Can you provide me with customer support contact information for Google?
You can reach Google Play Customer Support at: http://support.google.com/mobile/?p=books_contact

11.      How do I receive an award from these Settlements? 
Google customers were required to file a Claim Form to participate in these Settlements.   Customers who submitted a timely and valid Claim Form were mailed a check on March 27, 2014

Amazon

1. General Amazon Ebook Payment Questions:
For questions about your Amazon account or your payment, please visit the Amazon website at www.amazon.com/help/agencyebooksettlements

2. I think I'm entitled to a credit but I didn't receive an email.  How do I check?
Amazon sent emails to eligible customers based on the criteria provided to us by the Attorneys General and Plaintiff Class. All eligible customers will have the credit automatically applied to their accounts. If you think you made a qualifying purchase but did not receive an email from Amazon, please contact Amazon Customer Service at www.amazon.com/ebooksettlements selecting the Contact Us button.

3.  Was I required to submit a claim for my eligible Amazon purchases to participate in these Settlements?
No, you did not need to do anything to receive your Amazon customer credit.  Credits were issued to eligible customers on March 25, 2014. 

4. I submitted a check request and received notice that a Kindle account credit was issued. What can I do to receive a check?
At this time we are not able to change how your credit was issued. Amazon completed research to validate all of the check requests submitted but were not always able to link the Settlement ID Number entered on the request to a valid Kindle account. Due to the risk of issuing incorrect customer credits it was decided in these instances to issue credit to the customer‘s Kindle account. We apologize for any inconvenience this may cause and hope you will be able to use your account credit and enjoy the wide variety of Kindle book or print books available.

5. Who is eligible for this credit?
If you received an email from Amazon in March 2014 about the settlement credit, you are eligible for this credit and it will be applied automatically to your account. To be eligible, you must have had a U.S. billing address and must have purchased a Kindle book published by Hachette, HarperCollins, Simon & Schuster, Penguin or Macmillan between 4/1/10 and 5/21/12. Customers who returned these books or were refunded their money do not qualify. For additional information, please review the Frequently Asked Questions available on this website or call 1-866-621-4153 to speak to the Claims Administrator.  Amazon account specific questions should be directed to Amazon at www.amazon.com/help/agencyebooksettlements selecting the "Contact Us" button.

6. When will I receive my apayment?
Amazon added credits to the accounts of eligible customers on March 25, 2014. You don’t have to do anything to claim your credit: We will automatically apply this credit to your next purchase of any Kindle book or a print book sold by Amazon.com, regardless of publisher. The credit applied to your purchase will appear in your order summary.
Postcard checks were mailed on March 27, 2014.

7. How can I tell if the credit has been applied to my purchase?
We will automatically apply your available credit the next time you purchase a Kindle book or a print book sold by Amazon.com, regardless of publisher. The credit applied to your purchase will appear in your order summary.

8. Can I use this credit for non-book purchases?
No, but you can apply this credit toward any Kindle book or print book.

9. What if I bought an eligible book but returned it?
We're sorry, but returns are not eligible for this credit.

10. Can I use the settlement credit toward payment of sales tax?
No, the settlement credit only applies towards the purchase price of both physical and digital books.  The credit cannot be used toward the payment of sales tax.

11. Who is funding the credits?
The publishers Hachette, HarperCollins, Simon & Schuster, Macmillan and Penguin are funding these credits.

12. How can I access my credit if my Kindle account is closed?
Please contact Amazon Customer Service at www.amazon.com/ebooksettlements

13. Can credits be transferred to another Kindle account?
No, credits cannot be transferred or redeemed for cash.

14. How can I as the executor/beneficiary of an estate an account credit (Deceased Party)?
Please contact Amazon Customer Service at www.amazon.com/ebooksettlements

15. Did Amazon disclose any of my personal information?
No, Amazon did not and will not disclose any of your personal information. Eligible customers do not need to do anything or give any information to anyone to receive the credit.

16.  What is the Settlement ID Number for?
The Settlement ID Number is generated by Amazon and included within the legal notice from the Attorneys General and Plaintiff Class, which we included in the email we sent to eligible customers. Eligible customers do not need to do anything with the Settlement ID Number in order to receive the credit.

17.   I lost my check. Can I request a new check mailed?
Yes, you must contact the Claims Administrator at 1-866-621-4153 to request a new check mailed.

18.   I have not received my check. What should I do?
If you submitted a timely online check request and believe you purchased eligible eBooks for this settlement you should contact the Claims Administrator at 1-866-621-4153 for additional information.

19.   The person who was issued a check is deceased; can this check be re-issued?
Yes, you must contact the Claims Administrator at 1-866-621-4153 to request the check re-issued. You will need to return the check voided to the Claims Administrator along with any required documentation to support the payee name change.

Other Retailers

1.       I lost my postcard check. Can I request a new check be mailed?
Yes, you must contact the Claims Administrator at 1-866-621-4153 to request a new check mailed.

2.       I have not received any payment from these Settlements. What should I do?
If you submitted a timely online check request and believe you purchased eligible eBooks for this settlement you should contact the Claims Administrator at 1-866-621-4153 for additional information.  Additional retailer information is available on this Retailer Account Information page.

3.     How long do I have to cash my postcard check?
Postcard checks must be cashed on or before March 31, 2015.  All uncashed checks will expire on April 1, 2015.

4.       The person who was issued a check is deceased; can this check be re-issued?
Yes, you must contact the Claims Administrator at 1-866-621-4153 to request the check re-issued. You will need to return the check voided to the Claims Administrator along with any required documentation to support the payee name change.
 

5.      Who should I contact if I have questions about the Claim Form or Check Request I filed or the postcard check I received?
You should contact the Claims Administrator at info@EbooksAGSettlments.com or by calling 1(866) 621-4153.

Kobo

1.           How can I access my Kobo account?
You can access your Kobo account by following these steps: 

1.    Navigate to the Kobo website (www.kobobooks.com).

2.    Click Sign in from the top right hand corner of the page.

3.    Fill in your email address and Kobo password.

4.    Click Continue.

5.    Click My Account found at the top right hand corner of the page. 

 

2.           How can I reset my password for my account?

If you have forgotten your old password, follow these steps:

1.       Navigate to the Kobo website (www.kobobooks.com).

2.       Click Sign In from the top right hand corner of the page.

3.       Click Forgot your password (beside the Continue button).

4.       Fill in the email address you used to create your Kobo account.

5.       Click Submit.

6.       An email will be sent to your inbox with a link that will allow you to create a new password.


This link is time-sensitive; it will only last for five hours. If too much time has passed before you’re able to reset your password, go through the above steps one more time.

 

3.  How do I change my password?

You should change your password if you think it has been found out, or if you accidentally saved it on a public computer. It’s always best to keep your password secret to safeguard your personal information.
To change or create a new password,

1.       Navigate to the Kobo website (www.kobobooks.com).

2.       Sign in to your account by clicking on Sign In at the top right hand corner of the page.

3.       Enter your email address and password; click Continue.

4.       Click My Account found at the top right hand corner of the page.

5.       Under the Account Settings tab, click Change Password found in the “Sign In Preferences” section.

6.       Enter you current password and then the password you would like to change to

7.       Click Save.

Your password has been changed and you should use the new one the next time you sign in.
o    Please note: by clicking Cancel, your password will remain unchanged.

 

4. My email address has changed and I cannot access my Kobo account.  What can I do to resolve this?

Please contact Kobo Customer Care directly, by emailing them at help@kobobooks.com.   

Please ensure you include your old email address and they will be happy to update your account details. 

 

5. How can I review my E-book purchase history?

You can keep track of your purchases on the Kobo website in two ways:
1) by reviewing your Purchases page

1.       Navigate to the Kobo website (www.kobobooks.com).

2.       Sign in to your account.

3.       Click My Library.

4.       Click the Purchased tab. 

Your Purchases page shows all the content you’ve purchased from the Kobo website, including the date it was purchased.
On this tab, you can also delete content you’ve purchased. Should you choose to delete a purchased item, you have thirty days from the date of deleting to remove it from the Trash. After thirty days have expired, you will no longer have access to the content, and will have to re-purchase it to read it again.

2) by reviewing your Purchase History

1.       Navigate to the Kobo website (www.kobobooks.com).

2.       Sign in to your account.

3.       Click My Account found at the top right hand corner of the page.

4.       Click the Purchase History tab next to Account Settings. 

This page shows a list of your transactions to date.   You can see more about the content you’ve purchased by simply clicking on the title. 

 

6.  Where can I find the Settlement ID Number on the notice I received?

The Settlement ID number is found within the communication that was sent and can be located in the fourth sentence next to the link “learn more”. 

 

7. I no longer have the Settlement ID Number I received in the notice.  Who do I contact to find out my Settlement ID number?

Please send an email to ebooksettlement@kobo.com including your full name, email address and physical address.  They will be able to provide you with your Settlement ID Number.

 

8. Who can I contact if I am having problems with my account?

Please contact Kobo’s Customer Care by sending an email to help@kobobook.com, include your account details and a short description of the issue and they will be happy to help you.

 

9. Can you provide me with customer support contact information for Kobo?

You can reach Kobo’s Customer Care department via email at help@kobobooks.com or toll free within North America by calling 1-855-732-3662 Sunday through Saturday from 8 a.m. to midnight Eastern Time.  

Should you require assistance or have an inquiry specifically relating to the eBook Settlements program, please email: ebooksettlement@kobo.com.

10.  Do I have to submit a claim to participate in these Settlements?
You do not have to file a Claim Form to participate in these Settlements.  If the court approves these Settlement(s) you will receive a second email letting you know that an account credit is available and instruction on how to activate it.

11. How do I request a check instead of a credit?
The deadline to request a check instead of an account credit has passed.

Apple

1.       When will I receive a credit?
Email credit notices were sent to eligible customers on or around March 25, 2014.  This email notified eligible customers that an iTunes account credit was available and provided instructions on how to activate it.

Postcard checks were mailed on March 27, 2014 to customers who submitted a vlaid check request.  Customer account credits that have not been activated and uncahsed postcard checks will expire on April 1, 2015.

2.    How do I request a check instead of a credit?
The deadline to request a check instead of an account credit has passed.

3.    How can I tell if the credit has been applied to my purchase?
When you make a purchase in the iTunes Store, App Store, or iBooks Store your account will be billed at the time of or shortly after your transaction. If you use an iTunes account credit for a transaction, the amount is deducted at the time of your transaction. For more information about how iTunes Store purchases are billed, please click HERE.

4.    How can I tell how much credit I have left?
To view your iTunes Store account balance, follow these steps:
1) Open iTunes.
2) From the pull-down Store menu at the top, choose Sign In.
3) Enter your iTunes Store account name and password, then click Sign In.
4) Once signed in, the balance appears next to your account name.

5.    Can credits be transferred to another iTunes account?
No. Once the iTunes store credit has been applied to an iTunes account, the remainder must be used on the same account.

6.    I submitted a check request and received notice that an iTunes account credit was issued.  What can I do to receive a check?
At this time we are not able to change how your credit was issued.  Apple and the Claims Administrator completed research to validate all of the check requests submitted but were not always able to link the Settlement ID Number entered on the request to a valid iTunes account.  Due to the risk of issuing incorrect customer credits it was decided in these instances to issue credit to the customer‘s iTunes account.  We apologize for any inconvenience this may cause and hope you will be able to use your account credit and enjoy the wide variety of iTunes books or print books available.

7.    I lost/never received my credit email notice, how can I receive my credit?  Can you help me?
Please contact the Claims Administrator by calling 1-866-621-4153 or sending an email at info@EbooksAGSettlements.com.

8.    How can I activate my credit?
For questions about how to activate your credit from your computer, iPhone, iPad or iPod touch, please click HERE.

9.    Do you have a link to the Apple site to redeem my credit?
To redeem your credit, click HERE.

10.       How can I access my account?
To view your iTunes Store account profile, follow these steps:
1) Open iTunes.
2) From the pull-down Store menu at the top, choose Sign In.
3) Enter your iTunes Store account name and password, then click Sign In.
4) Go to the Store menu again, then choose View Account.
5) Enter your account name and password a second time, then click View Account.
You will be taken to your Apple Account Information page. 

11.     How do I find my Apple ID / iTunes log in?
To find your Apple ID, click HERE and follow the directions on the website.

12.      How can I reset my password for my account?
If you are unable to sign in to the iTunes Store with your Apple ID and need to reset your password, visit the iForgot website by clicking HERE.
With iForgot, you can choose to reset your password in one of these ways:
- You can have a password-reset email sent to an email address on your account.
- You can answer the security questions that you previously set up.  

13.
      My email address has changed and I cannot access my account.  What can I do to resolve this?
To protect your data security, Apple cannot change account settings for you. To change your Apple ID or password, please follow these steps:
1) Make sure you're using the latest version of iTunes. You can download iTunes, free-of-charge, from the Apple website by clicking HERE.
Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Open iTunes, then from the Store pull-down menu at the top, choose Sign In.
3) Enter your iTunes Store account name and password and then click Sign In.
4) From the pull-down Store menu at the top, choose View  Account
5) If prompted, enter your iTunes Store account name and password, then click the View Account button.
6) Click the Edit button on the Apple Account Information screen.
7) Enter a new Apple ID (must be an email address) and/or a new password. Please make sure the email address you enter is one that you actively check. It is not possible to make the iTunes Store send email to an address different than the one being used for your Apple ID.
8) Click Done to save your changes.
Note: You cannot change your Apple ID if it was at any time a .Mac or MobileMe email address, even if your subscription has ended or been canceled.
9) If you have forgotten your iTunes Store password, you can recover it using iForgot, Apple's password recovery website HERE.

14.      How can I review my iBook purchase history?
You can review your iTunes Store account's purchase history and order numbers by following the steps in this article available by clicking HERE.
Although it's not possible to print your purchase history, you can take a screenshot of your screen and then print the screenshot if you need to.  To take a screenshot in Mac OS X, press Command-Shift-4 to take a screenshot of your entire screen. The screenshot file will appear on your desktop.
 To learn how to take a screenshot in Windows click HERE.

15.      Who can I contact if I am having problems with my account?
        
Please click HERE for Apple account support and  information.

16.    Was I required to submit a claim to participate in these Settlements?
You did not have to file a Claim Form to participate in these Settlements.  Apple completed research to identify eligible customer eBook purchases for this settlement.  Eligible customers were either sent an email or poscard notice to notify of their eligibility and these settlements.

17.    Where can I find the Settlement ID Number on the notice I received?
The Settlement ID Number will be found on the top of the email or on the postcard check stub you received.

18.    I did not receive an email notice, but believe I should have.  What should I do?
Confirm your email address on file with Apple is correct.  If it is correct check your spam folder in your email.  The notice may have been sent to your spam folder.  If you still don't find a notice, review your purchase history to confirm you purchased eligible electronic books between April 1, 2010 and May 21, 2012 from one of the 5 publishers or their imprints. Once you have confirmed your email address is correct, you didn't receive a notice in your spam and, you have reviewed your purchase history you should contact the Claims Administrator by email at: info@EbooksAGSettlements.com or call 1-866-621-4153 for additional assistance.

Sony

1. How do I receive a payment from these Settlements?
Postcard checks were mailed to all eligible Sony customers on March 27, 2014. 

2. How long do I have to cash my postcard check?
Postcard checks must be cashed on or before March 31, 2015.  All uncashed checks will expire on April 1, 2015.

3. Who should I contact if I haven't received my postcard check?
Please contact the Claims Administrator at 1-866-621-4153 to request additional information on the status of your payment.

4. Who should I contact if I lost my postcard check or the postcard check was damaged?  I would like to request a replacement check.
Please contact the Claims Administrator at 1-866-621-4153 to request a replacement check mailed. 

5. The person who was issued a postcard check is deceased; can I have this check re-issued?
Yes, the Claims Administrator may be able to re-issue the postcard check.  You will be required to return the check voided along with any required documentation to support the payee name change.  Please contact the Claims Administrator at 1-866-621-4153 for further information.

6.  Why did I receive a postcard check?
Sony customers who purchased eligible E-books  April 1, 2010 through May 21, 2013 were included in these Settlements.  Eligible customers did not have to file a claim form to participate in these Settlements.  All eligible customers were mailed a postcard check on March 27, 2014.

7. Who should I call if I have questions related to my payment amount?
Please contact the Claims Administrator at 1-866-621-4153 for further information.

8. How do I log into my Reader™ Store account? (Until April 30, 2014)
  1. Launch your web browser and go to ebookstore.sony.com
  2. Select the "Sign in" link located near the top of the screen.
  3.  Enter your email address and password.
  4.  Select "Sign In".

Note: Until April 30, 2014, you can also sign into your account using Reader for PC/MAC®.  After April 30, 2014 your Reader Store account will be closed and no longer accessible.

9. How do I change my password? (Until April 30, 2014)
To change a forgotten Reader™ Store password:
1.     Launch your web browser and go to ebookstore.sony.com
2.     Select the "Sign in" link located near the top of the screen.
3.     Select "Forgot your password".
4.     Enter the email address you use in the Reader Store and select "Submit".
5.     You should receive an email within 5 minutes.
6.     Select the "Change Password" link in the email within 24 hours or receipt.
7.     Enter and confirm the new password and choose "Submit".
8.     After you have updated the password successfully, you may return to the login screen.
Note: After April 30, 2014 you will no longer be able to access your Reader Store account or make changes to your account.

To update a known password that you use to sign in to the Reader™ Store (Unitl April 30, 2014):
1.     Launch your web browser and go to ebookstore.sony.com
2.     Select the "Sign in" link located near the top of the screen.
3.     Enter the email address and current password and select "Sign In".
4.     Select the "My Account" link located near the top of the screen.
5.     Select the "Change Password" link in the "Account and Billing Settings".
6.     Enter the current and new password in the proper fields and select "Submit".
 Note: After April 30, 2014 you will no longer be able to access your Reader Store account or make changes to your account.

10. How do I change my email address that I use to sign in?  (Until April 30, 2014)
To change the email address that you use to sign in to the Reader™ Store:
1.     Launch your web browser and go to ebookstore.sony.com
2.     Select the "Sign in" link located near the top of the screen.
3.     Enter the email address and current password and select "Sign In".
4.     Select the "My Account" link located near the top of the screen.
5.     Select the "Change Name / Email" link in the "Account and Billing Settings".
6.     Enter and confirm the new email address, the password and select "Submit".
Note: After April 30, 2014 you will no longer be able to access your Reader Store account or make changes to your account.

11. How can I see my account balance or transaction history? (Until April 30, 2014)
In order to see your transaction history or account balance:
1.     Launch your web browser and go to ebookstore.sony.com
2.     Select the "Sign in" link located near the top of the screen.
3.     Enter your email address and password and select "Sign In".
4.     Select "My Account" located near the top of the screen.
5.     The account balance will show under the "Account and Billing Settings" area.
6.     Select "View my transaction history" under the "Account and Billing Settings" area to view past purchases.
7.     Select "View Order Details" for more information about a specific order.
Note: After April 30, 2014 you will no longer be able to access your Reader Store account or make changes to your account.

12. How do I contact customer support? 
If you still need assistance, you can contact Sony by e-mail at https://s01.esupport.sony.com/US/perl/contact-email.pl or phone at 877-263-2863.
 
13. Where can I find the Settlement ID Number on the notice I received?
The settlement ID number will be shown on the top of the email you received.

14. I have lost my Settlement ID number, how can I find out what it was?
If you have misplaced your notice and need your Settlement ID number you may call 866-621-4153 and speak to a customer service representative to request this information.

View the Privacy Policy